Does your order not quite meet your expectations? What a shame!
At Babiem you can easily return your purchase within 14 days.

Whatever the reason, you have the right to return your order up to 14 days after receipt. Of course, it is also possible to return a partial order. For this, see the return policy .

If you wish to return an order, the product must be returned to Babiem with all accessories supplied and in the original condition, including cards, stickers and other accessories in the original packaging.

If the product is damaged or the packaging is damaged more than necessary to try the product, we cannot accept these products for return. So treat the product with care and make sure it is well packaged when returning.

1. You can submit a return request via the following link: https://Babiem.montareturns.com/
2. Preferably you return your order in the original shipping box. Of course including tags, in original packaging and unworn/unused.
3. Take your return to a DHL service point. Tip: make sure you keep the shipping receipt until you have received confirmation from us that we have received your return.
4. If your return has been received in good order (i.e. in original condition/unused including packaging and undamaged tags), we will transfer the refund amount within 14 (working) days to the same account number as the one used to place the order.

Sure! When requesting a return, you can indicate which products from your order you want to return. When partially returning your order, the return costs are for the consumer.

In case of return, you will receive the purchase amount of the returned product within 14 working days after we have received the return in good condition. The refund will be made via the same payment method and to the same account with which payment was made.

We ask you to return orders separately (in their own packaging), even if you return them at the same time. Each order number must be registered separately in the return portal. This way we ensure a smooth and correct processing of your return and associated payment. If you have any questions about this, please contact us at service@babiem.com .

Don't worry, it can happen! Contact us as soon as possible via service@babiem.com or call/app us via +31 (0) 487 745 375. If your order has not yet been shipped, we can usually still change the address. Is the package already on its way? Then unfortunately we can no longer stop it.

Unfortunately, it can happen that your order arrives damaged. As a customer, you can't do anything about this. Please send an email to service@babiem.com including order number and photos of the damaged item. We will contact you as soon as possible, so that we can find a suitable solution together.

Oops, our apologies, that is of course not the intention! Send an email to service@babiem.com including order number and the product in question. We will look into this and keep you informed of the status.