Does your order not quite meet your expectations? At Babiem you can easily return your purchase within 14 days.

Whatever the reason, you have the right to return your order up to 14 days after receipt. Of course, it is also possible to return a partial order.

You will be credited the full order amount of the returned items including shipping costs to your home. Unless the shipping costs were already paid by Babiem (for orders from €75.00), then you will only be credited the order amount of the returned items. Only the costs for returning from your home to Babiem are at your own expense. The return costs are approximately €7.25 per package, consult the website of your carrier for the exact rates. The sender also bears the responsibility for the returned item(s) until the package has been received by us. We therefore advise you to always send your return shipment with a track & trace code so that you can contact the chosen parcel carrier in the event of loss/damage. However, the sender is responsible unless you have sent the package insured.

If you wish to return an order, the product must be returned to Babiem with all accessories supplied and in the original condition, including labels and in the original packaging.

If the product is damaged or the packaging is damaged more than necessary to try the product, we cannot accept these products for return. So treat the product with care and make sure it is well packaged when returning.

1. Please register your return in advance by sending an email to: service@babiem.com . .

2. Preferably you return your order in our shipping box. Of course including tags, in original packaging and unworn/unused. Our return address is:

Baby

Tbd (depending on fulfillment partner)

3. Bring your return to a parcel carrier of your choice. Tip: make sure you send the package with track & trace and / or insurance, you are responsible for the return until we have received it in good order.

4. We will send you an email as soon as we have received your return. If received in good order (that is: in original condition/unused including packaging and undamaged tags) we will transfer the return amount within 14 calendar days to the same account number as the order was placed with.

Sure! Send an email to service@babiem.com in advance with your order number and which item you want to return.

Yes, very much so, it's good for our footprint. Send an email to service@babiem.com in advance with which order numbers and items you want to return in one package.

Accidentally provided an incorrect delivery address? Please contact us as soon as possible via service@babiem.com or by calling/texting 06-10553112. We will then try to change the order for you before we ship the order.

Unfortunately, it can happen that your order arrives damaged. As a customer, you can't do anything about this. Please send an email to service@babiem.com including order number and photos of the damaged item. We will contact you as soon as possible so that we can find a good solution.

Oops, our apologies, that is of course not the intention! Send an email to service@babiem.com including order number and the article in question. We will contact you as soon as possible to solve this!