Babiem falls under Faas Commerce B.V. - located at the address Kokerbijl 7, 5443 PV Haps and registered with KvK number: 81096909 - (hereinafter referred to as: 'Babiem').

At Babiem (“Babiem,” “we,” “us,” “our”) we value your privacy. This privacy statement applies to your use of our website (www.babiem.com, the “Site”) and our services. We only collect data necessary for an enjoyable shopping experience and to improve our services. Here you can read what data we collect, how we use it, secure it and where necessary share it with third parties. We also explain what rights you have. By “you” and “you(w)” we mean every user of our website, whether you are a customer, visiting the Site or interacting with us in any other way.

Babiem processes personal data in accordance with the General Data Protection Regulation (AVG). This means we are transparent about what data we collect, why we do it and how we secure it. We ensure that your data is treated with care and only used for legitimate purposes.

 

Please read this privacy statement carefully.

1. Introduction and contact details
Brand name: Babiem (acts under Faas Commerce B.V.)
Address: Kokerbijl 7, 5443PV Haps
Chamber of Commerce number: 81096909
E-mail: service@babiem.com
Phone number: +31 (0) 487- 745 375 

2. What personal data we collect?

What data we collect depends on your interaction with our Site. Some information, such as your web browser, IP address, time zone and installed cookies, is collected automatically when you visit the Site. In addition, as you browse the Site, we collect information about the pages you view, the websites or search terms that led you to us, and how you interact with the Site. We refer to this automatically collected data as “Device Data.” 

Further data we collect on our Site, depending on the form of interaction:

• Personal data:  your name, address, phone number and e-mail address. This is used to process orders, among other things.
• Order data: information about your order, order history, billing address, delivery address and order confirmation.
• Payment data: only necessary bank details and payment method(s), for legal obligations such as tax administration.
• Account data: including your username, password, security questions and other information used for account security (if applicable).
• Marketing preferences: such as newsletter subscriptions.
• Participation in sweepstakes and events: in order to run the promotion or organize an event, we may need personal data, such as name, email address, possibly phone number and address depending on the promotion or event.
• Technical data: IP address, web browser and cookies to improve the website and service. This data is not considered personal data because it does not identify a specific person.
• Customer support information: including information you share with us, such as when you have a question.

 3. Why we process personal data

We use your data exclusively for the purpose of our services. That is, we process your data in order to process your order, provide our customer service, optimize our web shop and manage participation in sweepstakes and events. Your data will only be shared with third parties when necessary for these purposes.

4. Legal bases for data processing

We process personal data only when there is a legal basis for doing so, as prescribed in the General Data Protection Regulation (GDPR). This means that we process personal data on the basis of one or more of the following bases:

1. Execution of an agreement: - when you place an order with Babiem, we process your data to execute the agreement. This includes processing payments, shipping products and providing customer service (Article 6 paragraph b of the GDPR).

2. Consent - for certain types of data processing, we ask for your prior consent. This applies, for example, to receiving our newsletter or displaying personalised advertisements. You can change your preferences or withdraw consent at any time (Article 6(1)(a) of the GDPR).

3. Legal obligation - in some cases we are legally obliged to process and retain certain personal data, for example for our accounting and tax records (Article 6(1)(c) of the GDPR).

4. Legitimate interest - we may process personal data on the basis of a legitimate interest, provided that your privacy interests do not outweigh such interests. This may be the case, for example, when analyzing website usage to improve our services or when securing our systems. When we invoke this basis, we always carefully weigh our interests against your privacy rights (Article 6(1)(f) of the GDPR).

Your data is never processed without reason and we ensure that processing is always in line with applicable laws and regulations.

5. How long your data is kept

We do not retain your data longer than necessary for the purpose for which it was collected. The retention period varies by type of data and is based on legal obligations, operational necessity and legitimate interests such as customer service and analytical purposes.

• Order information is kept as long as required by law.
  
• Customer service and contact information is retained for as long as it is relevant to providing service.
  
• Newsletter subscriptions are kept until unsubscribed.
  
• Account data will be retained as long as the account is active. Upon deletion, data will also be deleted unless legal obligations require otherwise.
  
• Website data and cookies are stored according to your browser settings and chosen cookie preferences.
  
• Competition and event data will be kept for a reasonable period of time after the end of the action or event, after which it will be deleted, unless legal obligations require otherwise.
  
• Data based on legitimate interest (such as website analysis and fraud prevention) are kept no longer than necessary and evaluated periodically. You have the right to object to this processing. Keep in mind that certain data is necessary for optimal service provision. In some cases, limiting or deleting this data may affect the service for which the data is needed.

In some cases, we may delete the data earlier, for example, if requested and there is no legal obligation to keep it.

6. With whom we share personal data (third parties)

• Shopify (webshop and emails)
  Our webshop runs on Shopify, a platform that helps with orders, payments and customer communications. Shopify collects technical data (such as cookies) to make the website work properly, but does not use personal data for its own purposes. Emails, such as order confirmations and newsletters, are also sent through Shopify.
• Gmail (customer service)
  For emails and customer inquiries, we use Gmail. These emails are secure and remain private.
• Payment providers
  For safe and fast payment, we cooperate with iDeal, credit card, PayPal, Bancontact and Klarna: they process your payment details and protect them with strict security measures. For deferred payments, Klarna can perform a credit check.
  Your data will be used only to process the payment and will not be kept longer than permitted by law. 
• Shipping partners
  In order to deliver your order quickly and carefully, we share your name, address and e-mail address with our delivery partners: DHL and fulfillment center Monta WMS. This data is used exclusively to deliver your package to you.
  
• Rating systems
  Would you like to leave a review? We work with Trustpilot to collect honest reviews. Your name and email address will only be used to link your review to your order. 
• Marketing tools and partners
  To run relevant ads and marketing campaigns, we partner with third-party marketing agencies and advertising platforms, such as Meta (Facebook & Instagram), Google Ads and other marketing tools. These partners may use data such as click behavior, cookie data and preferences to tailor ads, but do not have access to your personal data such as name or address.
  
• IT services and cloud storage
  For the operation of our webshop, we use various IT services and cloud storage solutions. This includes hosting services, backups and technical support.
  
  Shopify is our primary platform for the webshop, where various personal data is stored, including:
  
• Order information (name, address, e-mail address, phone number and order history).
  
• Account information (if applicable, such as username and password).
  
• Billing information (for administrative purposes.
  

Shopify ensures that this data is stored securely and meets strict security standards. Other IT service providers may have limited access to data as necessary for maintenance, support or security purposes. All these parties treat personal data strictly confidential and process it only according to our instructions.

• Accounting and administration
  For our invoicing and administration we process only the necessary data for financial administration, such as the settled amounts and VAT entries. Although orders are processed administration, personal data such as name and address are not important here and are not actively stored or used.
  
• External sales channels/platforms
  Within our Holding, sister organization Faas Commerce B.V. handles order data processing and order shipment for us. They receive the order data from the platforms to process your order. They treat this information with care and do not share anything without your permission.
  

7. Users' rights (GDPR rights)

If you live in Europe, you are entitled to:

• Inspection: your personal data
  - View: you have the right to know what personal data is collected and for what purpose.
  - Adjust: modify your personal data.
  - Remove: you may have certain outdated or incorrect privacy-sensitive information removed.
  
• Restricting data processing or objecting to its use, provided it is not necessary to comply with legal obligations.
  
• Retrieve and transfer your data to another party.
  
• Objection: raise an objection to the processing of your personal data on the basis of:
  

  • Justified interest: the company must stop processing unless there are compelling reasons.
    

  • Direct marketing: the company must immediately stop using the data for marketing purposes.
• Babiem does not use automated decision-making or profiling that has legal or similar consequences for users.

Would you like to exercise any of these rights? Please contact us.

Please note that your personal data will be transferred to countries outside of Europe, including Canada and the United States (including by using our website through Shopify).

Our webshop runs on Shopify, which is GDPR-compliant and uses Standard Contractual Clauses (SCCs) for international data transfers. More information can be found on Shopify's privacy policy.

We may need to collect information about you to verify your identity, such as your e-mail address, name, phone number or account information, before we can provide a substantive response to the request.

8. Security of personal data

Although we make every effort to protect your data to the best of our ability, no security measure is completely impenetrable. We cannot guarantee absolute security, especially when transmitting data over the Internet. Therefore, we encourage you not to share sensitive or confidential information with us through unsecured channels.

9. Reference to cookie policy

We use cookies and similar technologies to optimise the functionality of our website and improve your user experience. Cookies are small text files stored on your device and can serve various purposes, such as remembering your preferences and analyzing website usage.

To learn more about individual cookies, including the purpose of each cookie and how long each cookie is stored, please see the cookie overview . Here you will also find several links to the privacy policies of third parties that we use for certain services by placing their cookies on our website and who, together with us, are jointly responsible for the data collected through these cookies.

10. Complaints and contact information

Do you have questions about how we process your personal data, or would you like to make a request based on your privacy rights as stated above? If so, please contact us at service@babiem.com. We aim to respond to questions and requests as quickly as possible, and at the latest within one month.

We are committed to handling your personal data with care. Do you have a complaint? Please let us know using the contact details above so that we can look for a solution together. Are you not satisfied with the outcome? Then you can file a complaint with the Personal Data Authority at https://www.autoriteitpersoonsgegevens.nl.

11. Changes to the privacy statement

This privacy policy may be updated, for example if we process data in a different way, for operational reasons or due to changes in laws and regulations. The most recent version is always available at www.babiem.com and the date at the bottom of this page will be updated when changes occur.

Last updated: March 27, 2025